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SH
Associates
169
Lewisham Road
Dover
Kent
CT17
0PP
Tel/Fax
44 (0) 1304 822438
Roamer
07703 359094
e-mail
info@s-h-Associates.co.uk
How
Can we assist?
SH
Associates was established as a consulting company with specific focus
on tourism research, development and facilitation of strategic management
solutions for the travel and tourism industry, as well as those wishing
to enter this industry, or are in any way connected with the industry.
We also present tourism related seminars and workshops to the corporate
sector, local authorities, organisations and interested communities.
SH
Associates provides quality, independent, leisure, hospitality and tourism
consulting services to:
Government at all levels - tourist boards, local and district councils,
local authorities
Organising committees, environmental awareness lobby groups
Architects, private sector developers, accountancy partnerships, banking
corporations, charitable organisations
Owners and operators
Supporting
your business
New
Projects
Internet
Solutions
Mystery
shopping
·
Improving profit from rooms
Improving profit from food and beverage
Improving profit from correct staffing levels
Making the most from marketing
Systems analysis incorporating standards audit
Training assessment of all departments
Implementing effective records and control systems
Planning economical and effective staffing levels
Menu compilation and design with costing
Negotiation with suppliers to produce competitive quotes
Food and beverage stock report analysis
Continued support role in all departments
Implementing a structured pricing policy to match the market and product
Complete feasibility studies including market research
Business planning
Budget and cash flow forecasting
Kitchen design with schedule of equipment
Hotel and Leisure Club designs
Operational work flows
Refurbishment packages for both small and large projects (Bars, Restaurants, Hotel and Leisure Complexes, Public areas, Guest bedrooms and Conference and banqueting areas)
Internet
Solutions
If you aren't in the top ten search of the major search engines, you may as well not be on the web.
We talk to many people who are exceedingly proud of their web site, but when we come to find it through a search (as a prospective customer would) it is no where to be found.
Our expertise is in lifting off the mystique and explaining the simple
procedures in getting your web site up their with the rest. CLICK
FOR MORE IN-DEPTH INFORMATION ON OUR INTERNET SERVICES
Mystery
Shopper
Increasingly we are being asked to evaluate businesses through the use of mystery shoppers.
To stay on top you need to ensure that all departments are performing to the required standard on a regular basis (not just when the directors are on the
scene). It could be that you would like the effectiveness of your reservations department.
Or your restaurant service and quality of food presentation.
Or the total experience from arriving at the hotel up until checking out.
Our service offers the initial consultancy to determine your needs.
Design and production of a monitoring form.
Site visits or phone evaluations.
And a report highlighting the findings.
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